Tag: Business Process Outsourcing

AP Dialog verbindet Mensch und Technologie: Neue intelligente Automations- und Hybridlösungen für exzellenten Kundenservice für Unternehmen

AP Dialog erweitert sein Portfolio um innovative Automationslösungen und KI-gestützten Kundenservice. Unternehmen profitieren von intelligenten Bots und hybriden Servicekonzepten, die Künstliche Intelligenz (KI) und menschliche Expertise optimal verbinden. Smarte Automatisierung für alle Servicekanäle Mit modernen Voicebots, Chatbots, E-Mail-Automation, WhatsApp-Bots und SMS-Bots automatisiert AP Dialog die Kundenkommunikation entlang der gesamten Customer Journey. Die Lösungen ermöglichen schnelle […]

24/7 für Sie da – Kundenservice, der begeistert

24/7 Kundenservice: Warum Erreichbarkeit heute entscheidend ist Kunden erwarten heute mehr als gute Produkte und Dienstleistungen. Sie erwarten Erreichbarkeit, Schnelligkeit und echte Lösungen – rund um die Uhr. Denn Fragen und Anliegen entstehen nicht nur zu Geschäftszeiten. Ein professioneller 24/7-Kundenservice ist daher kein Luxus mehr, sondern ein klarer Wettbewerbsvorteil. Unternehmen, die jederzeit ansprechbar sind, schaffen […]

AP Dialog starts with ISO 18295 certification

AP Dialog is taking its internal processes to a new level! To this end, we launched the ambitious "Certification for ISO 18295" project at the end of 2022. The increasingly complex requirements for business process outsourcing in customer projects, but also in the definition of new products, demand ever more sophisticated processes in customer and employee communication. With the certification [...]

Inbound Marketing

Inbound marketing is the new buzzword in customer acquisition! It's like casting a net and waiting for the big fish to swim in. It's not that simple, of course! But the idea really is that you no longer cold call every contact and collect lots of "no's", but rather take the focused route and only [...]

Customer acquisition

New customers bring security and growth! In addition to the intensive care of existing customers, the acquisition of new customers is essential for every company. Of course, orders can be concluded more easily with existing customers, but the potential is quickly exhausted and it may well happen that a large part of your turnover collapses after a regular customer leaves. That's why we recommend that you [...]

Inbound and outbound combined

Benefit from our know-how in sales and customer service and virtually combine the services you need. AP Dialog draws on several decades of know-how in all areas of the customer life cycle, from acquisition to long-term support and up- and cross-selling of existing customers. Simultaneously switching from service to sales In many service calls [...]

Customer service

Increase the profitability of existing customer relationships An existing customer is much easier to get excited about your new products than a new one. You can often sell new products directly on the phone without an appointment. This makes it possible to increase customer turnover, sometimes significantly, without additional effort. Former customers also very often have an immediate need, as [...]

Service Centre / Customer Service

Whether during business hours, off-peak hours or 24×7: we are ready for your customers! Modern companies in the B2B and B2C sectors are digitally networked and must meet the needs and wishes of their customers quickly and effectively. In today's world, it is also a seal of quality to be available even at off-peak hours. The prerequisite for a functioning customer service [...]

Up- & Crossselling

Increase the profitability of existing customer relationships An existing customer is much easier to get excited about your new products than a new one. Often you can sell new products directly on the phone without an appointment. This makes it possible to significantly increase customer turnover without any additional effort. We have the experience and the methodology to implement such projects [...].

Sales Outsourcing

From cold calls to lead management - we inspire your sales with professionals! Concentrate on your core business and perfect your products. With perfect products, you can outsource the entire sale in peace! AP Dialog offers the entire process from lead acquisition to the sale of your products and services from a single source. [...]