Tag: Business Process Outsourcing

Inbound sales

See every customer contact in the Service Centre as a sales opportunity! Every caller in the Service Centre is a potential buyer of new products and services. The mere fact that they take the time to call you, write to you or visit your online platform is a great sign of confidence in your products and your service. Use this trust and [...]

AP Dialog takes over energy shortage hotline & e-mail box of Canton Aargau

From December 2022, AP Dialog will operate the energy shortage hotline for the Department of Construction, Transport and Environment of the Canton of Aargau. In addition to telephone calls, written enquiries on the topics of electricity shortages and gas shortages will be handled from all over Aargau. AP Dialog is thus expanding its energy and energy shortage portfolio, which already consists of several electricity and gas providers. We are now looking forward [...]

Process correspondence efficiently and in a customer-oriented manner with our ERM solution!

Enterprise Response Management (ERM) solutions enable our Contact Centre to answer your correspondence automatically. The flood of e-mails is categorised automatically and processed partially or fully automatically. This leads to considerable cost and time savings. In addition, the responses are standardised and the response quality and speed are massively increased accordingly, which significantly increases customer satisfaction. Studies show that written correspondence has strong growth rates compared to other channels. [...]

Digital services

Data has become very important and valuable today! Those who know their prospects and customers have clear advantages in the market. It is exhausting and unproductive to develop a good data basis. But you know the situation at the end of the year: "Who gets a present and which one?". The typical question when the data basis is not available. Ask [...]

Is your field service located inside the office?

Your field staff are simply too expensive to be inefficient on the road! Especially if they have to take care of the highly sought-after, high-quality appointments with decision-makers themselves. What you are lacking is a professional system to tackle the appointment process quickly and efficiently. The solution to your problem? A single agent from AP Dialog is able to handle 2-5 of your [...]

Are you missing the really good dates?

No problem! We at AP Dialog are happy to support you when it comes to generating new customers. With our self-developed and proven methodology "Logos, Ethos and Pathos" for arranging appointments, we can effectively support you in getting your new business back on track - by organising high-quality introductions, [...]...