Category: Multichannel services

AP Dialog verbindet Mensch und Technologie: Neue intelligente Automations- und Hybridlösungen für exzellenten Kundenservice für Unternehmen

AP Dialog erweitert sein Portfolio um innovative Automationslösungen und KI-gestützten Kundenservice. Unternehmen profitieren von intelligenten Bots und hybriden Servicekonzepten, die Künstliche Intelligenz (KI) und menschliche Expertise optimal verbinden. Smarte Automatisierung für alle Servicekanäle Mit modernen Voicebots, Chatbots, E-Mail-Automation, WhatsApp-Bots und SMS-Bots automatisiert AP Dialog die Kundenkommunikation entlang der gesamten Customer Journey. Die Lösungen ermöglichen schnelle […]

24/7 für Sie da – Kundenservice, der begeistert

24/7 Kundenservice: Warum Erreichbarkeit heute entscheidend ist Kunden erwarten heute mehr als gute Produkte und Dienstleistungen. Sie erwarten Erreichbarkeit, Schnelligkeit und echte Lösungen – rund um die Uhr. Denn Fragen und Anliegen entstehen nicht nur zu Geschäftszeiten. Ein professioneller 24/7-Kundenservice ist daher kein Luxus mehr, sondern ein klarer Wettbewerbsvorteil. Unternehmen, die jederzeit ansprechbar sind, schaffen […]

Inbound Marketing

Inbound marketing is the new buzzword in customer acquisition! It's like casting a net and waiting for the big fish to swim in. It's not that simple, of course! But the idea really is that you no longer cold call every contact and collect lots of "no's", but rather take the focused route and only [...]

Inbound and outbound combined

Benefit from our know-how in sales and customer service and virtually combine the services you need. AP Dialog draws on several decades of know-how in all areas of the customer life cycle, from acquisition to long-term support and up- and cross-selling of existing customers. Simultaneously switching from service to sales In many service calls [...]

Sales Outsourcing

From cold calls to lead management - we inspire your sales with professionals! Concentrate on your core business and perfect your products. With perfect products, you can outsource the entire sale in peace! AP Dialog offers the entire process from lead acquisition to the sale of your products and services from a single source. [...]

Virtual showroom

Virtual showrooms are a completely new concept in customer service! Imagine not having to operate expensive shops in prime pedestrian locations with complex infrastructure! Instead, you can advise your customers directly from your website - worldwide! Several large companies have already realised this dream. Vodafone in Spain has opened all its flagship stores in good pedestrian locations [...]