Tag: Customer service

Effizienter Kundenservice dank intelligenter Kombination: Künstliche Intelligenz & Mensch

Künstliche Intelligenz (KI) ist längst mehr als nur ein Trend – sie verändert die Art und Weise, wie Unternehmen mit ihren Kunden kommunizieren. Auch im Kundendienst und Vertrieb setzen immer mehr Unternehmen auf KI, um Kosten zu senken, Prozesse zu beschleunigen und die Servicequalität nachhaltig zu verbessern. Doch: KI funktioniert nur im Zusammenspiel mit dem […]

AP Dialog starts with ISO 18295 certification

AP Dialog is taking its internal processes to a new level! To this end, we launched the ambitious "Certification for ISO 18295" project at the end of 2022. The increasingly complex requirements for business process outsourcing in customer projects, but also in the definition of new products, demand ever more sophisticated processes in customer and employee communication. With the certification [...]

Service Centre / Customer Service

Whether during business hours, off-peak hours or 24×7: we are ready for your customers! Modern companies in the B2B and B2C sectors are digitally networked and must meet the needs and wishes of their customers quickly and effectively. In today's world, it is also a seal of quality to be available even at off-peak hours. The prerequisite for a functioning customer service [...]

AP Dialog takes over energy shortage hotline & e-mail box of Canton Aargau

From December 2022, AP Dialog will operate the energy shortage hotline for the Department of Construction, Transport and Environment of the Canton of Aargau. In addition to telephone calls, written enquiries on the topics of electricity shortages and gas shortages will be handled from all over Aargau. AP Dialog is thus expanding its energy and energy shortage portfolio, which already consists of several electricity and gas providers. We are now looking forward [...]

Directory services

Directory enquiries 1820 (Switzerland), 118811 (Austria), 11840 (Germany) 1820 is the Swiss directory enquiries service known from TV! Friendly, competent and 100% from Switzerland. 1820 is the competent national and international directory enquiries service around the clock throughout Switzerland! Information of the highest quality and at a reasonable price is a matter of course for us. Find contacts The friendly [...]

Process correspondence efficiently and in a customer-oriented manner with our ERM solution!

Enterprise Response Management (ERM) solutions enable our Contact Centre to answer your correspondence automatically. The flood of e-mails is categorised automatically and processed partially or fully automatically. This leads to considerable cost and time savings. In addition, the responses are standardised and the response quality and speed are massively increased accordingly, which significantly increases customer satisfaction. Studies show that written correspondence has strong growth rates compared to other channels. [...]

7/24 Services

Swiss quality around the clock! We as AP Dialog offer our services 7 days a week around the clock. We successfully operate operation centres, information services and customer services and handle alarms, SMS, calls or electronic enquiries (e.g.: e-mail or chat) from your customer service, helpdesk, service centre or order hotline even at night and [...]