Category: Services

Directory services

Directory enquiries 1820 (Switzerland), 118811 (Austria), 11840 (Germany) 1820 is the Swiss directory enquiries service known from TV! Friendly, competent and 100% from Switzerland. 1820 is the competent national and international directory enquiries service around the clock throughout Switzerland! Information of the highest quality and at a reasonable price is a matter of course for us. Find contacts The friendly [...]

Virtual showroom

Virtual showrooms are a completely new concept in customer service! Imagine not having to operate expensive shops in prime pedestrian locations with complex infrastructure! Instead, you can advise your customers directly from your website - worldwide! Several large companies have already realised this dream. Vodafone in Spain has opened all its flagship stores in good pedestrian locations [...]

Digital services

Data has become very important and valuable today! Those who know their prospects and customers have clear advantages in the market. It is exhausting and unproductive to develop a good data basis. But you know the situation at the end of the year: "Who gets a present and which one?". The typical question when the data basis is not available. Ask [...]

Market research

Before launching a new product, find out how the market will react to it! Consult your target market and find out what they think of your planned product. It can be the deciding factor before a product launch. Find out what customers want and desire, then you can market your product accordingly before [...]

Customer loyalty

Die beste Kundenbindung ist Wertschätzung! Geben Sie Ihrem Kunden das Gefühl, dass Sie ihn optimal betreuen. Ein guter Anfang dazu ist, den Kunden mit «wertvollen» Informationen zu überraschen. Angebote, die sein Geschäft weiterbringen oder unerwartet Verbesserungen mit sich bringen. Fragen Sie ihn, was Sie für ihn tun können? Oder überraschen Sie ihn mit einem Buch, […]

Back office

We support you in the back office Our back office team consists of competent service staff who adapt to your individual needs and receive product-specific training. Studies show that correspondence is experiencing strong growth rates compared to other channels. In our service centre, we can process your correspondence across all clients and thus deploy our staff very effectively. Our [...]

7/24 Services

Swiss quality around the clock! We as AP Dialog offer our services 7 days a week around the clock. We successfully operate operation centres, information services and customer services and handle alarms, SMS, calls or electronic enquiries (e.g.: e-mail or chat) from your customer service, helpdesk, service centre or order hotline even at night and [...]

Information/Infoline

Professional information Our well-trained employees provide customers with information on services, products or address data. Communicating professionally and according to specifications is important to us. The service centre is open 24×7 and 365 days a year. This means that enquiries can be processed at any time. Leading provider in the field of telephone/number information AP Dialog is the leading provider in the [...]