Service Centre / Customer Service
Whether during business hours, off-peak hours or 24×7: we are ready for your customers! Modern companies in the B2B and B2C sectors are digitally networked and must meet the needs and wishes of their customers quickly and effectively. In today's world, it is also a seal of quality to be available even at off-peak hours. The prerequisite for a functioning customer service [...]
Inbound sales
See every customer contact in the Service Centre as a sales opportunity! Every caller in the Service Centre is a potential buyer of new products and services. The mere fact that they take the time to call you, write to you or visit your online platform is a great sign of confidence in your products and your service. Use this trust and [...]
Back office
We support you in the back office Our back office team consists of competent service staff who adapt to your individual needs and receive product-specific training. Studies show that correspondence is experiencing strong growth rates compared to other channels. In our service centre, we can process your correspondence across all clients and thus deploy our staff very effectively. Our [...]
Information/Infoline
Professional information Our well-trained employees provide customers with information on services, products or address data. Communicating professionally and according to specifications is important to us. The service centre is open 24×7 and 365 days a year. This means that enquiries can be processed at any time. Leading provider in the field of telephone/number information AP Dialog is the leading provider in the [...]
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