Back office

What costs should you expect? Request a quote now!
Your contact
Peter Jòsika

Peter Jòsika

Peter Jósika has been active in the contact centre industry for over 20 years. He was commercially and operationally instrumental in setting up several directory enquiries services in the context of the deregulation of the Swiss and Austrian as well as other European directory enquiries markets. Since 2014, he has been building up the inbound area of AP Dialog as a member of the management, which now has over 30 customers and several own brands. Peter Jósika enjoys hiking and travelling with his family. He has published two books as well as a large number of articles on various topics in economics and politics. E-mail

We support you in the back office 

Our back office team consists of competent service staff who adapt to your individual needs and receive product-specific training.

Research shows that correspondence is experiencing strong growth rates compared to other channels.

In our Service Centre, we can process your correspondence across all clients and thus deploy staff very effectively.

Our employees speak and write German as their mother tongue, have excellent spelling skills and are used to working independently.

We answer your written enquiries with predefined text modules or free answers.

We would be happy to define the exact procedure together with you.

Our back office team handles both simple and more complex enquiries that require longer product training from you

Outsource your entire customer service to us - we are also happy to put together a dedicated team for you.

If desired, we work in the customer's system so that you have a complete customer history in your CRM.

We currently handle enquiries in complaints management, fee refunds, customer surveys, as well as pre-sales product advice.

In addition to German, we can also offer you back-office processing in English, French and Italian. Other languages on request.

Do not hesitate to tell us your requirement, our professionals are there for you!

Your contact
Peter Jòsika

Peter Jòsika

Peter Jósika has been active in the contact centre industry for over 20 years. He was commercially and operationally instrumental in setting up several directory enquiries services in the context of the deregulation of the Swiss and Austrian as well as other European directory enquiries markets. Since 2014, he has been building up the inbound area of AP Dialog as a member of the management, which now has over 30 customers and several own brands. Peter Jósika enjoys hiking and travelling with his family. He has published two books as well as a large number of articles on various topics in economics and politics. E-mail

All Inbound Services

A professional appearance is your company's business card. With our inbound call centre, we offer a competent service centre for your customers.