We support you in the back office
Our back office team consists of competent service staff who adapt to your individual needs and receive product-specific training.
Research shows that correspondence is experiencing strong growth rates compared to other channels.
In our Service Centre, we can process your correspondence across all clients and thus deploy staff very effectively.
Our employees speak and write German as their mother tongue, have excellent spelling skills and are used to working independently.
We answer your written enquiries with predefined text modules or free answers.
We would be happy to define the exact procedure together with you.
Our back office team handles both simple and more complex enquiries that require longer product training from you
Outsource your entire customer service to us - we are also happy to put together a dedicated team for you.
If desired, we work in the customer's system so that you have a complete customer history in your CRM.
We currently handle enquiries in complaints management, fee refunds, customer surveys, as well as pre-sales product advice.
In addition to German, we can also offer you back-office processing in English, French and Italian. Other languages on request.
Do not hesitate to tell us your requirement, our professionals are there for you!
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