Peter Jósika has been active in the contact centre industry for over 20 years. He was commercially and operationally instrumental in setting up several directory enquiries services in the context of the deregulation of the Swiss and Austrian as well as other European directory enquiries markets. Since 2014, he has been building up the inbound area of AP Dialog as a member of the management, which now has over 30 customers and several own brands. Peter Jósika enjoys hiking and travelling with his family. He has published two books as well as a large number of articles on various topics in economics and politics. E-mail