After 6 months of work, AP Dialog has achieved the "TSS Fair Call Label"!
To make call quality measurable, TSS has developed the quality certificates "TSS FairCALL" for outbound and "TSS QualityCALL" for inbound call centres. As a third party verification provider, TSS has many years of experience in listening to and evaluating telephone calls and is ISO 9001 certified.
TSS Fair CALL" and "TSS QualityCALL" are awarded to contact centres that go beyond mere lip service and have the calls of their contact centre employees evaluated by the TSS "Quality Scouts".
You as a customer benefit from quality talks!
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