Service Centre / Customer Service

Whether during business hours, off-peak hours or 24×7: we are ready for your customers!

Modern B2B and B2C businesses are digitally connected and need to meet the needs and wants of their customers quickly and effectively.

In this day and age, being available even at off-peak hours is also a seal of quality. 

The prerequisites for a functioning customer service are structured processes as well as professionally trained and friendly staff.

Among other things, we offer you:

• Reachability of your customer service by phone & in writing
• Secretarial and reception services
• Answering your email & chat enquiries
• Editing your social media platforms
• First and second level support
• Combined inbound and outbound solutions

Telephone customer service

Because customer service ties up resources in the company, outsourcing is a worthwhile alternative. An external partner can take care of your customers' needs professionally around the clock. This relieves the burden on your company's employees and increases efficiency. An additional advantage is the multilingualism that an external service provider offers in the area of customer care.

AP Dialog has built an excellent reputation with its customer service over the past years. We are a leading provider & outsourcing partner in the field of customer service throughout the DACH region.

We look after and support well-known SMEs from the various sectors and offer them tailor-made concepts and solutions - on request also outside their regular business hours, or as a 24/7 service.

Written customer support (email, chat, social media)

For a successful company, it is more important than ever to be reachable through different channels, as you usually do not know through which channel potential customers and business partners are looking for a solution.

Every day, countless potential customers visit your online presence and often leave without speaking to you. 

We immediately offer advice to visitors on your online platforms. In this way, you build a customer relationship early on and can inform the interested parties even further about news later on.

Reception service

We take over your telephone service and forward the calls to the contact persons you are looking for or take a corresponding telephone note by e-mail.

We answer customer calls and handle first-level support tasks directly where possible.

More complex concerns will be forwarded to the appropriate department of your company.

Infoline/Hotline

First impressions count. Therefore, knowledgeable and friendly customer service, especially in the initial contact, forms the basis for further customer loyalty.

Helpdesk/Support Hotline (1st & 2nd Level) & On-Call

Our Swiss Help Desk is available for you and your customers 24 hours a day, 365 days a year. AP Dialog relies on experienced and well-trained staff to handle your telephone and written enquiries in the three national languages and English. No matter whether it's first level support, sales or more complex topics: Our professionals are there for you.