7/24 Services

Swiss quality around the clock!

We as AP Dialog offer our services 7 days a week around the clock. We successfully operate operation centres, information services and customer services and handle alarms, SMS, calls or electronic enquiries (e.g.: e-mail or chat) from your customer service, helpdesk, service centre or order hotline even at night and on weekends. And all this with experienced Swiss staff in the three main national languages and English!

We help you professionally to an all-round availability!

On-call and stand-by services 7/24h

Sleep easy, we look after your on-call hotline!

It is hardly worthwhile for companies to operate their own on-call hotline for a few calls. It is therefore advisable to outsource such "non-value-added" activities to an experienced service provider who has the appropriate staff on duty 24 hours a day and also has the necessary systems to process the calls accordingly.

Switchboard

Every company would do well to be available to your callers with a professional voice!

You miss out on sales opportunities, customers and your good reputation if you do not respond to calls or let potential customers speak to your combox. True to the motto: "You don't get a second chance at a first impression", AP Dialog has exactly these voices ready for you 24 hours a day. They answer the calls professionally and forward them to the right place with the appropriate call to action.

Move up a gear in customer care and leave this important phase to the professionals!

Operations Centre, Alarm Centre

Our Swiss operations centre is available for you and your customers 24 hours a day, 365 days a year. AP Dialog relies on experienced, well-trained staff to handle your telephone and written enquiries and surveillance tasks in the national languages and English. AP Dialog offers specialised services for security and medical monitoring including a secure redundant IT infrastructure. Many industries such as mobility, emergency services or on-call organisations rely on our professional processes.

COVID-19: Contact Tracing

The increasing number of Corona cases is leading to ever greater bottlenecks in contact tracing throughout Switzerland and Europe. Many experts expect the situation to worsen significantly in the coming winter months.

As a leading Swiss contact centre in 24×7 operation with branches in Baden-Dättwil and in the canton of Bern, we have a lot of experience in professional call handling in inbound and outbound telephony. In addition, we have existing capacities to help you with contact tracing quickly and flexibly.

More and more cantons in Switzerland and regions in Europe rely on private call centres to respond to fluctuations in corona caseloads.

We are also happy to support your canton with contact tracing. Please contact us at any time with your needs to discuss implementation.