{"id":2207,"date":"2022-11-30T15:30:21","date_gmt":"2022-11-30T14:30:21","guid":{"rendered":"http:\/\/apdialog.mediaworkers.de\/?p=2207"},"modified":"2023-04-24T16:48:55","modified_gmt":"2023-04-24T14:48:55","slug":"backoffice","status":"publish","type":"post","link":"https:\/\/apdialog.com\/en\/backoffice\/","title":{"rendered":"Back office"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2207\" class=\"elementor elementor-2207\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35404371 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35404371\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-769736f9\" data-id=\"769736f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58e38b41 elementor-widget elementor-widget-text-editor\" data-id=\"58e38b41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"wp-block-heading\">We support you in the back office\u00a0<\/h4>\n\n<p>Our back office team consists of competent service staff who adapt to your individual needs and receive product-specific training.<\/p>\n<p>Research shows that correspondence is experiencing strong growth rates compared to other channels.<\/p>\n<p>In our Service Centre, we can process your correspondence across all clients and thus deploy staff very effectively.<\/p>\n<p>Our employees speak and write German as their mother tongue, have excellent spelling skills and are used to working independently.<\/p>\n<p>We answer your written enquiries with predefined text modules or free answers.<\/p>\n<p>We would be happy to define the exact procedure together with you.<\/p>\n<p>Our back office team handles both simple and more complex enquiries that require longer product training from you<\/p>\n<p>Outsource your entire customer service to us - we are also happy to put together a dedicated team for you.<\/p>\n<p>If desired, we work in the customer's system so that you have a complete customer history in your CRM.<\/p>\n<p>We currently handle enquiries in complaints management, fee refunds, customer surveys, as well as pre-sales product advice.<\/p>\n<p>In addition to German, we can also offer you back-office processing in English, French and Italian. Other languages on request.<\/p>\n<p>Do not hesitate to tell us your requirement, our professionals are there for you!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Wir unterst\u00fctzen Sie im Backoffice&nbsp; Unser Backoffice Team besteht aus kompetenten Service MitarbeiterInnen die sich auf Ihre individuellen Bed\u00fcrfnisse anpassen und produktspezifisch geschult werden. Untersuchungen zeigen, dass der Schriftverkehr starke Zuwachsraten im Vergleich zu anderen Kan\u00e4len verzeichnet. In unserem Service Center k\u00f6nnen wir Ihren Schriftverkehr mandanten\u00fcbergreifend bearbeiten und das Personal dadurch sehr effektiv einsetzen. Unsere [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2348,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,18],"tags":[],"class_list":["post-2207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services","category-inbound-callcenter"],"_links":{"self":[{"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/posts\/2207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/comments?post=2207"}],"version-history":[{"count":8,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/posts\/2207\/revisions"}],"predecessor-version":[{"id":5005,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/posts\/2207\/revisions\/5005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/media\/2348"}],"wp:attachment":[{"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/media?parent=2207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/categories?post=2207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/apdialog.com\/en\/wp-json\/wp\/v2\/tags?post=2207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}